Lilly Peel
Win tickets to every event at Wembley Stadium in 2009
The desk telephone is to be banished for thousands of Tesco staff in a £100 million tie-up with Cable & Wireless under which employees will use mobile phones for all calls.
Under the five-year deal, which will begin next month, staff in Tesco's 1,500 stores and distribution centres will be given Cable & Wireless Sim cards for mobile phones, allowing both fixed line and mobile calls to be carried through one handset.
C&W will oversee all Tesco's data, fixed and mobile voice telecommunications for its sites in 14 countries.
The scheme will create a private GSM network for Tesco across all its stores and distribution sites. Calls between these areas, across the UK, will be free. It is the first new GSM mobile network to be built in Britain since the 1990s.
When employees are inside Tesco buildings their calls will run over C&W's fixed-line internet protocol (IP) system, with calls to outside numbers charged at fixed-line rates. When out of the system's range, calls will be routed through a mobile network system.
Nick Folkes, Tesco UK's infrastructure and operations IT director, said that the rationale behind the deal was cost savings but that it also created new ways of using the network, including video-conferencing between its international offices and in-store information kiosks for customers.
C&W's IP network will link the group's 1,800 UK sites, including regional offices and head office, with the potential for the mobile-only scheme - known in the telecoms industry as fixed mobile convergence (FMC) - to cover about 40,000 staff.
Ericsson is helping to build the network as part of a £30 million, five-year agreement with the British telecoms group. The Swedish telecoms equipment maker will provide pico cells and femtocells - miniature mobile base stations - at sites in the UK to create private networks for C&W's corporate customers.
Tesco is C&W's first customer for the new service, giving the group its first bite of the UK's £500 million mobile enterprise market.
Andy Evans, C&W's chief technology officer, said chief executives appreciated the value of the new system when they realised that their staff tended to use mobile phones while sitting next to a fixed line. “I say 'how would you like all these calls to be on net calls on your own private network?' In addition they can get rid of desk phones and the cost of supporting them.”
Industry sectors news at a glance. Interactive heatmap, video and podcast
The inside track on current trends in the charity, not for profit and social enterprise sectors
Read our exclusive 100 Years of Fleming and Bond interactive timeline, packed with original Times articles and reviews
Everything the Business Traveller needs to know to make a better trip
Shortcuts to help you find sections and articles
05/2005
£13,500
08/2008
£109,950
2005 / 55
£59,500
Great car insurance deals online
6 figures
Gatenby Sanderson, Office for Legal Complaints
West Midlands
£49,229 - £62,035 pro rata
Charity Commission
London/Liverpool/Taunton
Alstom Power
Europe
Six Figure
Rolls Royce
Midlands/Europe
From £89,950
Special Offers now available
At the new sophisticated
Encore Las Vegas Resort!
Cruise the Islands of Hawaii - Pride of America
List your property with two leading travel websites
Great travel insurance deals online
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths
News International associated websites: Globrix | Property Finder | Milkround
Copyright 2008 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
If you have shares in Tesco, sell them now. Before our company transferred to C&W, I was warned by everyone that I spoke to not to go to C&W. But the savings spoke louder. If Tesco have as much trouble with C&W as we do, I cannot see the deal lasting 5 years. I give it 2 years at the outside.
Paul Tozer, Watford, UK
The desk telephone has been obsolete for years - but why don't companies recognise this. The wasted time of desktop calls unanswered is beyond price.
Mangers of World class companies - Get your act together
Richard, Bucharest,