Having flown from Paris to Heathrow yesterday- l was shocked by their extremely poor service- flight had to taxi back- too many on plane( BA staff)not enough seats, then the service at T5 trying to find my luggage- seems like there is a lot for Walsh to sort out - it's a shambles.

g.mcgroarty, Wokingham , UK

I fly frequently with BA and the service is either very good or bad. But if they start charging for in-flight refreshments, luggage and no shopping, I for one am switching airline. There are many airlines still that provide very good service for the same cost of tickets. Sshould be appreciated.

Marketa, London,

To Lou of London... "Payrises = Redundencies..." We, as crew are not asking for a pay ride. We are asking to keep our current levels of pay and allowances. And, as for the comments about the levels of service onboard, Bergman Coffer of Belfast hits the nail on the head... Thank you Bergman.

Andy, London,

BA cabin crew are among the best in the business. I've flown to Antigua twice from Gatwick in the last year and have been more than impressed with the level of service. Bearing in mind the fiasco at T5, I'd say cabin crew are probably the best asset Willie Walsh has . . .

Philip Robinson, Camden, London

With the dreadful BA service of recent times, primarily down to lack of staff and training, can they actually afford to reduce costs further?

Rob, Brum, UK

Agmar Surku must have flown on a different airline to the BA I frequently fly on. I have always found BA's service to be exemplary, and the cabin crew to be always helpful. Hopefully BA remembers that in the end it is their people who produce the profits.

Arnold Ward, Weybridge, Surrey, UK

As a BA Crew member It makes me mad to see people say that our service is appalling. We are recognised a s being one of the best in the Indusrty and all BA staff continue, in very difficult circumstances to maintain that high standard. Sadly our management have cost us dearly in fines !!!

Mike, hove, uk

'...Unions only protect the select few who have the ability to blackmail either a company or the nation' - How true! This is just the start of things to come. Unions have waited since Maggie for a recession and weak Government against which to flex their muscles. Pay rises = redundancies!

Lou, London, UK

The service provided by BA staff is appalling at best. Perhaps if these workers did a better job their company would be winning clients from other companies instead of losing them by the dozen.

Agmar Surku, London,

In the last paragraph in your article these Airlines have been find for admitting price fixing passenger and cargo fares.These fines should be paid back to the passengers who purchased their tickets during this period for a start or given discount on future purchase of tickets.

Tadick Margach, Melbourne, Australia

BA still has some of the best flight crew in the business. On recent full flights between London and Manchester (it was cheaper to fly than to take the train!) the cheery cabin crew managed to serve free drinks, a sandwich, tea and coffee all in a 35 minute flight.

Bergman Coffey, Belfast , UK

Here we go into a recession and the unions are demanding protection from reality. Unite look like the union monsters of the 1970s and we all remember where that went. Unions only protect the select few who have the ability to blackmail either a company or the nation.

John, Manchester,

Just to update, I bought 2 club class tickets for a long-haul BA flight yesterday and my taxes and surcharges alone were $1497.84.

Now to flash back, in 1998 I was able to buy 2 long-haul, economy r/t tickets for a total of $600.20. At that time the economy seats had some space in between the rows.

Cat, NYC,